What can I do when I get stuck in the course registration?

It is important to identify the type of error before you start looking for solutions. Below are the most common issues during course registration:


I cannot log on to the SelfService

On the Personal Account Manager you can manage your NetID and password. MY.VUB/ICT explains what this is and how to use it.

If your NetID is activated, try to login to webmail or Pointcarré.

  • If you can login to webmail or Pointcarré, but not to the SelfService, please report it at the Education and Student Administration, studentadministration [at] vub [dot] ac [dot] be
  • If you cannot login to any service, please report it at the VUB ICT-helpdesk, helpdesk [at] vub [dot] ac [dot] be

I can log on to the Selfservice, but I do not have the button 'register my courses'

Most probably you are still trying to login using your temporary account (a combination of your email address and a password). Please activate your NetID on the Personal Account Manager first. MY.VUB/ICT explains what it is and how to use it.

It is also possible that you have retake exams. In that case you can not register courses for any other programme, not even when you have succesfully enrolled in a programme.

Some courses are missing

New courses and courses that are scheduled to change in the next academic year may only become visible on the first day of the new academic year. The only solution is to either wait until the new academic year or to contact your study path counsellor.

Error: This study activity cannot be added - the requirements are not met.

Cause 1: You are trying to register courses for which you do not meet the registration requirements.

How to solve this: If you do meet the registration requirements and thus get this error message unjustly, you can report that at the the on campus Helpdesk Course Registration.

Cause 2: You are trying to register courses for working students but you are not registered as a workng student.

How to solve this: If the course code (see column ‘course') ends in 'R' (=regular student), the course is accessible for all students that meet the prerequisites. Course codes ending in 'W' mean that the course is exclusively accessible for working students. Select the 'R' alternative of the course instead of the 'W' alternative.

In case you are registered as a working student and thus get this error message unjustly, you can report it at the on campus Helpdesk Course Registration.

Error: These study activities can not be added. By adding these study activities the maximum allowed credits or courses would be exceeded for this period.

Cause: You are trying to exceed the maximum number of credits allowed.

This means that you have already registered courses for 66 credits and registering more is not allowed.

How to solve this:

  • Contact your learning path counselor to ask for permission for registering more than 66 credits.
  • If you do not want to register more than 66 credits, do check the courses that you have registered: are these indeed all the courses you want to register for?

Error message: You can not register for this study activity. The registration period has expired. 

Cause: The course you want to register is still in your shopping cart of the academic year 20xx-20xx.

How to solve this: visit the on campus Helpdesk Course Registration of send an e-mail to info [at] vub [dot] ac [dot] be (! include a screen shot or clearly mention the course concerned)


Other error messages

Do you get another error message and you cannot continue? Report it at the on campus Helpdesk Course Registration or contact your faculty.


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